Customer Spotlight: Virgin Australia

Mission-Critical Training in Motion: How Virgin Australia Streamlined Safety, Compliance, and Cost

In the aviation industry, training isn't optional — it's mission critical. For Virgin Australia, ensuring 100% compliance across thousands of flight and cabin crew means managing strict timelines, evolving operational procedures, and tight regulatory controls.

Since selecting Seertech in 2008, Virgin Australia has transformed its approach to learning. What began as a system to meet safety and certification mandates has evolved into a centralized, user-friendly solution that supports the business far beyond training.

A Long-Term Partnership with Strategic Impact

Internally known as V-Learn, Virgin Australia's Seertech LMS is the backbone of its learning ecosystem. Used daily by highly mobile, frontline staff, the platform makes learning accessible, intuitive, and embedded into operational workflows.

What sets the partnership apart is the deep, ongoing collaboration. With 12+ years of shared history, Seertech isn't just a vendor — they're a strategic extension of the Virgin Australia team.

"Seertech is an extension of our business. They understand what our cabin crew do, what our flight crew do… and provide solutions because they truly get the critical nature of our operations." — Sarah Berg, LMS and HR Systems Specialist, Virgin Australia

Results That Fly Higher

Virgin Australia has achieved measurable business improvements by using the LMS to solve both training and broader operational challenges:

• Cost savings from optimized training timelines via "deeming date" logic
• Frictionless training access through on-demand, mobile-friendly UX
• Strategic compliance tracking, including features for operational notices and read acknowledgments
• Elevated crew engagement, with personalized access to refresher materials and training videos
• System-led efficiency, replacing legacy paper-based processes with automation

Built for Safety. Designed to Adapt.

Seertech has helped Virgin Australia evolve its LMS into more than a training tool—it's now a compliance engine, communications platform, and strategic enabler.

From building role-specific functionality to incorporating business feedback directly into the product roadmap, Seertech ensures the solution grows with Virgin Australia's needs.

"We started with a specific need, but we've actually been able to provide better outcomes as an airline because of what Seertech enables."

As the airline industry continues to navigate change, one thing is certain: Virgin Australia's learning strategy is cleared for takeoff.