Customer Spotlight: Trane

Unifying Portals, Strengthening the Brand

As a global leader in climate innovation, Trane delivers reliable, energy-efficient HVAC systems and solutions across a vast partner ecosystem. But over time, the technical complexity of its learning environment began to hold the business back.

With four separate partner portals, Trane’s extended enterprise training became fragmented. Each portal required its own maintenance, branding, and user governance, creating duplicate work, inconsistent experiences, and a growing burden on internal teams.

The inefficiencies impacted more than productivity. Delayed enhancements, disjointed messaging, and manual support tickets threatened the customer and partner experience.

Consolidation Without Compromise

To simplify and scale, Trane turned to Seertech. The goal: unify the company’s extended enterprise learning under a single, flexible platform — without losing the branding and functionality required for different audiences.

Seertech’s multi-tenant LMS allowed Trane to consolidate its four legacy portals into one streamlined system. Each tenant retained its distinct branding, reporting rules, and user segmentation but now operated within a shared, centralized infrastructure.

Configurable learning pathways supported 24 learning modalities while dramatically reducing content sprawl. And with governance controls built in, brand consistency, permissions, and content versioning became automated, reducing the risk of errors and saving valuable time.

“My LMS administrators are much happier since the portal consolidation as it has freed up time that was used for technical support for strategic planning.” — Kassi Zehr, Enterprise Technology Leader

Measurable Results

Since consolidating with Seertech, Trane has transformed its extended enterprise training environment:

• 4X increase in efficiency across learning operations
• ~79% reduction in content types, driving consistency and ease of maintenance
• Streamlined governance, improving brand integrity and reducing support requests
• More time for strategy, as admins shift from troubleshooting to planning

What once required four systems, manual coordination, and constant oversight is now a unified engine for engagement, education, and growth.

Laying the Foundation for Scalable Growth

By consolidating its learning systems and simplifying content delivery, Trane gained more than efficiency; it elevated its partner experience and positioned its training programs for global scale. With Seertech, the company is now free to focus on what matters most: delivering value to its partners and customers.