Customer Spotlight: Suncorp

From Complexity to Clarity: How Suncorp Strengthened Content Governance at Scale

As one of the leading financial services providers in Australia and New Zealand, Suncorp manages a highly regulated learning environment spanning 13,000+ employees and thousands of external workers and contractors. The stakes are high: ensuring every learner receives the right training at the right time is critical to remaining compliant—and competitive.

Despite centralizing seven legacy systems into a single LMS suite with Seertech, Suncorp still relied on manual processes to manage over 2,000 active courses. As regulatory demands intensified, the need for stronger content governance became clear.

Systemized Governance. Streamlined Compliance.

To mature its content lifecycle management, Suncorp partnered with Seertech to digitize and automate its governance model. Together, they introduced role-based ownership, content review dashboards, and automated audit trails that gave the business end-to-end visibility into learning content accuracy and accountability.

Key outcomes include:

• Each course, pathway, and learning channel assigned to a verified business owner
• Real-time dashboards tracking last review dates and content status
• Controlled edit access to ensure changes are authorized and auditable
• Governance workflows aligned with internal rhythms and compliance needs

This transformation empowered a small Learning team to coordinate effectively with business SMEs across the enterprise—while reducing risk, manual overhead, and non-compliance exposure.

"Seertech has really helped transform our learning governance and allow our teams to focus more on our strategic ambitions." — Vlade Angel, Executive Manager, Group Learning & Governance

Results That Matter

Since implementing Seertech's governance enhancements, Suncorp has achieved measurable, lasting results:

• 100% business-owned courses, up from 60%
• 90%+ of courses reviewed within the past 24 months
• 500+ outdated courses archived, reducing compliance risk
• Instant content visibility for course owners, cutting admin time

Future-Proofing Compliance with Visibility and Control

The evolution continues. With new homepage dashboards in development, content owners will soon have centralized visibility into all responsibilities, review timelines, and ownership across learning objects, from courses to channels.

For Suncorp, governance isn't just about compliance. It's a strategic foundation for agility, performance, and trust.