Customer Spotlight: Nuance (a Microsoft Company)

Delivering Intelligent Training at the Point of Need

Nuance, a Microsoft company, supports more than 550,000 physicians across the globe with advanced clinical documentation tools like Dragon Medical One (DMO) and DAX. These solutions are deeply embedded in the workflows of healthcare professionals and so is the training that powers them.

To enable this at scale, Nuance created Nuance University, a multi-purpose learning hub built on Seertech's headless LMS. Integrated across multiple platforms and use cases — from customer onboarding to sales enablement — the system delivers relevant, license-based content exactly when and where it's needed.

Behind the scenes, Seertech's API architecture and flexibility make it possible to deploy content dynamically, adapt to evolving product releases, and support global audiences through U.S. and EU instances with localized delivery in French, German, and English.

Personalized Delivery Without the Friction

Nuance delivers training that feels invisible to users but makes a visible impact. Each learner receives content tailored to their license model, location, and role, whether it's a new physician onboarding with DMO or a sales rep preparing for a customer demo.

This personalized approach supports Nuance's dual enablement model — 1:1 onboarding and 1:many at scale — while driving stronger adoption and repeat engagement across the board. Content is delivered at the moment of need, embedded directly into workflows, without adding steps or friction for the user.

Turning Training Into Strategic Intelligence

Training at Nuance is more than an operational function — it's a strategic asset. Data from Seertech feeds directly into Nuance's enterprise data lake, where it's analyzed alongside other critical business metrics.

This gives business leaders deeper insight into:

• How learners interact with content
• Which formats and channels drive the most value
• Where to focus future product education efforts

These insights help validate learning models, optimize content development, and ensure the organization stays aligned with customer behavior.

High-Velocity Enablement, Powered by Agility

When new training is needed, Nuance needs it fast. With Seertech, teams can respond quickly to business requests and get new content into production without delay.

This speed-to-market is critical in a complex environment where product updates, license changes, and compliance needs move rapidly. Seertech's LMS supports that agility with the flexibility and control required for a global, enterprise-grade rollout.

Business Results That Reflect Strategic Value

• Revenue Impact: Nuance's training programs directly support product adoption and license performance
• Repeat Engagement: Learners return for more, confirming content value and delivery effectiveness
• Operational Agility: Content can be launched rapidly, across systems, without disrupting core workflows
• Data-Driven Decisions: Nuance uses learning analytics to inform product strategy and go-to-market planning

Training That Moves With the Business

Nuance's learning experience is a model of what's possible when training is not an add-on, but a built-in. By integrating Seertech's LMS into its digital ecosystem, Nuance has created a future-ready approach that scales with customer needs, supports real-time responsiveness, and drives measurable outcomes.