Customer Spotlight: LRQA

How LRQA Scaled Client Training with a Global Learning Platform

LRQA is a world-leading provider of certification, inspection, assurance, and training services, trusted by over 61,000 clients across 150 countries. With a long history of enabling operational excellence and regulatory compliance, LRQA is a key player in industries where risk reduction and performance standards are non-negotiable.

Yet like many global organizations, LRQA's client training operations had grown complex. Each region managed its own delivery systems, pricing models, and content structures, resulting in operational silos, inconsistent learner experiences, and limited visibility into overall performance.

To stay competitive in a rapidly evolving digital training market, LRQA needed to unify its learning operations while preserving the flexibility required for localized delivery.

From Regional Silos to a Centralized, Scalable System

In 2020, LRQA began a transformation to centralize and modernize its client training infrastructure. Seertech's LMS served as the foundation for this shift — a global client training platform capable of supporting complex pricing, multi-language content delivery, eCommerce functionality, and deep analytics.

The team migrated from regionally segmented systems to a centralized folder structure, enabling standardized delivery while maintaining regional differentiation where needed. Online payments via Stripe were seamlessly integrated, and regional admins gained access to tools that supported consistent learner engagement across borders.

This transition unlocked a major milestone: LRQA's first globally aligned, digitally scalable learning ecosystem, bringing efficiency, visibility, and speed to a previously manual and fragmented process.

Training Data That Drives Business Decisions

A major differentiator for LRQA has been the ability to connect training insights directly into its broader commercial engine. Using built-in reporting and integrations with Power BI and the organization's data lake, training metrics are now analyzed and shared across sales and marketing functions.

This means learner engagement, purchasing behavior, and content performance are no longer isolated, they're actively shaping campaigns, informing strategy, and identifying opportunities to improve.

Before Seertech, these kinds of insights were impossible. Learning data was buried in disparate formats, making cross-functional alignment difficult. Today, it's centralized, connected, and actionable.

Agility and Resilience in a Rapidly Changing Market

The benefits of platform consolidation were especially clear during the pandemic, when LRQA needed to pivot from in-person delivery to virtual learning practically overnight. Seertech's cloud-based platform enabled a fast, effective shift to online programs, helping LRQA preserve continuity, protect revenue, and retain customers during a period of extreme market disruption.

By making digital delivery part of LRQA's growth strategy, client satisfaction is higher, return training rates have increased, and global consistency has elevated the brand experience.

Expanding Possibilities for B2B Training at Scale

With a multi-year agreement in place, LRQA is building on its success and looking ahead to further innovation. High on the roadmap: customizable B2B portals that reflect client branding, improved dashboards and data visualizations, and scalable learning experiences built around long-term subscriptions and skill-based progression.

The team is also exploring best practices around learning path optimization, language management, and role-based training structures, ensuring future growth is supported by the same agility that brought them here.

This forward-thinking mindset reflects a larger shift in the training market: organizations are no longer just offering courses, they're delivering curated experiences that support long-term customer value and commercial performance.

Built for Today. Ready for What's Next.

LRQA's transformation proves what's possible when global organizations align their client training operations under a single, flexible, insight-driven platform. With Seertech, they've turned complexity into opportunity and built the foundation for scalable, sustainable growth in a competitive market.