Customer Spotlight: ICU Medical

Unifying Compliance Training Across the Enterprise

ICU Medical is a global leader in the development, manufacturing, and sale of medical devices used in infusion therapy, oncology, and critical care. With operations spanning the globe, the company is committed to delivering safe, high-quality products — and that starts with a workforce trained to the highest standards.

But as the company grew, so did the complexity of managing training across decentralized teams. Competency varied by site, and compliance processes were manual, time-consuming, and inconsistent. New technologies were met with hesitation, and legacy systems introduced delays in training rollout and adoption. These inefficiencies increased administrative burden and, more critically, compliance risks.

Building a Smarter Compliance Infrastructure

ICU Medical turned to Seertech to streamline and modernize its global learning ecosystem. With Seertech’s LMS, the company created a centralized, automated platform that could meet the needs of every location, without sacrificing flexibility or control.

The platform simplified course creation and delivery, automated version control, and allowed for consistent tracking of training completion across sites. Teams could roll out updates faster, with fewer errors, and gain immediate visibility into compliance status.

These improvements also helped address broader industry challenges: with an estimated $42.77 billion in annual quality-related costs in the life sciences sector, ICU Medical recognized that improving training efficiency was a strategic advantage.

Proven Results That Matter

Since implementing Seertech, ICU Medical has seen measurable business impact:

• Enhanced compliance & audit readiness
• Improved training efficiency
• Reduced operational costs, including a 30% drop in compliance-related expenses through automation

By removing manual processes and aligning teams on a single system, ICU Medical not only reduced risk but created a more agile training model — one that scales with the business and keeps pace with evolving regulatory demands.

What’s Next

With a strong foundation in place, ICU Medical is now expanding its use of Seertech’s automation and role-based learning capabilities. The goal: deliver smarter training experiences that support proactive compliance and continuous improvement across every region, department, and product line.

Seertech’s LMS has helped ICU Medical turn compliance from a bottleneck into a business enabler.