Customer Spotlight: GE Aerospace

How GE Aerospace Uses Seertech to Equip Critical Learners Across the Skies

Founded in 1917, GE Aerospace is a world leader in aircraft propulsion, with more than 70,000 engines in service across both commercial and military aviation. Known for its innovation in sustainable flight, advanced materials, and digital solutions, GE Aerospace supports a vast network of aircraft technicians responsible for maintaining engine and safety systems around the globe.

As the company continues to deliver commercial jet engines to top carriers including United Airlines, Lufthansa, Singapore Airlines, Emirates, and Delta, training remains mission-critical. Each engine purchase includes credits that entitle airline mechanics to technical instruction — a service experience that must be precise, scalable, and deeply integrated with commercial operations.

But with high volumes, global learners, and a complex entitlement structure, GE Aerospace needed a learning system that could keep up with its speed and scale.

A Mission-Critical Learning Experience

GE Aerospace’s learning audience is unlike any other. It consists of a global network of aviation technicians and mechanics responsible for installing and servicing some of the most sophisticated engines and flight systems in the world, including GE, CFM, and GE Honda engines used on Boeing and Airbus aircraft.
These mechanics, spread across more than 30 major airlines such as Korean Air, British Airways, EVA Air, and Air India, must receive timely, accurate training based on engine type, service history, and contract entitlements.

Prior to Seertech, GE Aerospace’s extended enterprise training was hindered by:

• Manual data entry, especially when onboarding clients and training coordinators.
• Data integrity challenges due to disconnected Salesforce and third-party tools.
• A fragmented learner experience, particularly for managing training credits and course access across a wide and diverse base of users.

A Foundation Built to Scale

For over 20 years, Seertech has served as the backbone of GE Aerospace’s customer and partner training as a reliable platform capable of managing high-value learning programs at scale, across geographies and engine types.

Seertech’s LMS powers the delivery of GE Aerospace’s six most critical courses, with learning credits directly tied to engine sales and managed through integrated workflows. This ensures that technicians are not only trained, but that their training is seamlessly aligned with their organization’s purchase history and service needs.

As GE Aerospace puts it: “It’s set and forget.” The platform handles complex entitlements and course enrollment logic automatically, freeing the team to focus on strategic growth.

Integrated for Productivity

With stronger Salesforce integrations and automation in place, GE Aerospace has eliminated much of the manual work that once slowed down training delivery and client setup. The result is:

• Increased productivity for learning teams
• Improved data accuracy across client and learner records
• Lower administrative overhead, with measurable time savings

The ability to tie learning to engine delivery has also enriched the learner journey, providing a more personalized, streamlined experience for technicians in the field.

Preparing for the Future of Aviation Training

GE Aerospace is redefining modern learning. As part of their 2025 roadmap, the company is investing in:

• AI and scale: Building an internal LLM and behind-firewall GenAI (ChatGPT-style) tools
• Ease of use: Further simplifying the user experience for its technician base
• Data and reporting: Unlocking deeper insights to drive smarter business and training decisions

With Seertech at the core of its partner training engine, GE Aerospace is positioned to evolve its learning ecosystem alongside the next generation of aerospace technology.

Trusted for 20+ Years. Ready for What’s Next.

From streamlining backend workflows to supporting mission-critical learning for airlines around the world, Seertech has helped GE Aerospace build a foundation for sustainable, scalable training in a complex industry.

As the aviation landscape continues to transform, GE Aerospace and Seertech are working together to ensure technicians have the knowledge they need — when and where it matters most.